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Darren Field is a seasoned professional with extensive experience in technical support and IT service management. Currently serving as a Senior Manager of Technical Support Delivery at Medallia since July 2014, Darren manages systems and processes essential for delivering a wide range of technical support services across various Medallia products. Prior to this role, Darren held multiple positions at HarperCollins Publishers, including 1st/2nd Line Support Analyst, focusing on IT service desk support and account management. Experience also includes a Specialist role at Apple Retail, where participation in media events and journalist relations was key, as well as significant administrative and operational support positions at Hammersmith and Fulham Homes Ltd. Darren's educational background includes Vocational A-Levels from William Morris Academy and studies at Hurlingham & Chelsea.