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Frank Lock is an experienced operations manager with a robust background in the pharmaceutical sector, currently serving as the Contact Center Operations Manager at Med Communications, Inc. since October 2020, where responsibilities include co-leading a global outsourced contact center project for a major pharmaceutical client. Prior to this role, Frank Lock held various leadership positions at AstraZeneca from 1997 to 2019, where achievements included managing the US Information Center and overseeing a $10 million budget while leading a team of 12 employees and 100 outsourced staff. With earlier roles at Astra Merck and Rhone-Poulenc Rorer, Frank Lock has developed skills in technology oversight and business information delivery. Frank Lock holds an MBA from Penn State University and a Bachelor of Electrical Engineering from the University of Delaware.