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Amber Bakken has extensive experience in lead generation and client relationship management, currently serving as Program Manager at MECLABS Leads Group since March 2012, overseeing Lead Generation Specialists and developing call guides and lead definitions. Amber has been with MECLABS since September 2003, initially as Coaching Manager, where responsibilities included direct coaching for specialists and communication with clients. Previous roles include Telemarketer at American Summitt Mortgage, Customer Service Representative at Main Street Group, and Customer Service Representative at Helgeson Enterprises, enhancing a diverse skill set in sales and customer relations. Education was completed at Century College.