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Nathalia Fernandes has extensive experience in sales management and customer service, currently serving as Gerente de Vendas at Mecanizou since September 2023, where responsibilities include managing coordinators, developing operational routines, and conducting team training. Previously, Nathalia held the position of Coordenador de Vendas at Reclame AQUI and managed customer service operations for sensitive channels as Coordenadora de Atendimento ao Cliente at Loft. Nathalia's experience also includes leading sales teams at Stone Pagamentos and Cervejaria Ambev, demonstrating strong skills in team development, relationship management, and goal-oriented strategy. Nathalia holds a Master of Business Administration in Estratégias e Ciência do Consumo from ESPM Escola Superior de Propaganda e Marketing and a Bachelor’s degree in Administração from Universidade Federal da Bahia.