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Craig Ross has a diverse work experience spanning over a decade. Craig started their career at MD Insurance Services Limited in 2009, working as a Claims Handler and Legal Adviser until 2011. Following this, they joined Allianz Insurance PLC and completed a Graduate Scheme from 2011 to 2013. In 2013, they joined MD Group and held various positions, starting as an Assistant Marketing Manager and progressing to Marketing Director, their current role. During their time at MD Group, they also served as the Head of Marketing, Head of Commercial Development, Commercial Development Manager, Marketing and Relationship Manager, and Marketing Manager. In 2017, Craig also assumed the role of Director at Dragonfly Properties. Additionally, in 2022, they joined the Consumer Code for Home Builders as a Member of the Board of Directors.

Craig Ross obtained a Bachelor of Laws (LLB) degree in Law from the University of Chester, where they studied from 2005 to 2008. In addition to their degree, they have obtained several certifications, including a Diploma in Professional Marketing from CIM | The Chartered Institute of Marketing in September 2020, a Chartered Insurer designation from the Chartered Insurance Institute in November 2014, and a PRINCE2® 2017 Practitioner certification from AXELOS Global Best Practice in May 2019. Craig is also a CIM ACIM Member, as of August 2020. It is unknown when or where they obtained their ACII certification.