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Dion Reis has extensive experience in IT support, currently serving as a Level 3 IT Support Specialist at McNeilus Truck and Manufacturing, Inc. since October 2019. Responsibilities include advanced troubleshooting and configuration of Windows operating systems, Microsoft Office, and VPN access. Previous roles include Level 2 Desktop Support at The Hartford, where complex issues were resolved and hardware inventory managed, and a Desktop Support Technician at Bosch Automotive Service Solutions, Asset Marketing Services, Thomson Reuters, and Quello Clinic/Allina Health, where tasks included support for hardware and software systems, user profile migration, and malware removal. Throughout the career, Dion Reis has demonstrated proficiency in various IT environments, contributing to effective system performance and user support.