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Phyllis McLellan MSN RN CPPS CPHQ has a diverse work experience in the healthcare field. Phyllis has held various positions throughout their career, including roles in patient safety, clinical risk management, and performance improvement.

Starting in 1992, Phyllis worked as a Staff Registered Nurse, Clinical Nurse Specialist, and Educator in Surgical Services at McLaren Greater Lansing. During their time there, they gained expertise in post-surgical care, intra-operative care, and surgical team leadership. Phyllis also played a role in orienting new nurses to the department.

In 2001, Phyllis joined Lansing Community College as an Adjunct Faculty member in the Nursing program. Phyllis provided clinical instruction to nursing students, both in nursing homes and acute care facilities. Phyllis also conducted nursing instruction in the skills lab and occasionally filled in for other instructors.

In 2014, Phyllis took on a role at the Michigan Health & Hospital Association's MHA Keystone Center as a Project Manager. In this position, they oversaw projects aimed at improving quality and patient safety in hospitals. Phyllis later became the Director of Performance Improvement, where they led initiatives such as the Sepsis collaborative and the John Hopkins Armstrong Institute CUSP4MVP-VAP Cohort 2 initiative.

Phyllis then joined Sparrow Health System in 2016 as a Patient Safety Specialist. Phyllis assisted in implementing a patient safety program and collaborated with caregivers and providers to mitigate errors and promote a culture of safety. Phyllis also monitored patient safety, safety culture, and quality outcomes.

Phyllis returned to McLaren Greater Lansing in 2019 as the Manager of Clinical Risk & Patient Safety. In this role, they provided leadership and oversight for patient safety efforts, emphasizing a culture of safety, risk reduction strategies, event management, and proactive risk analysis. Phyllis also chaired the MHC Just Culture task force and facilitated a good catch program to prevent patient harm.

Currently, Phyllis holds the position of Director of Corporate Patient Safety & Clinical Risk at McLaren Health Care. Phyllis provides administrative leadership and supervision for the integration of patient safety and clinical risk programs across the corporation. Their responsibilities include developing and implementing patient safety improvement programs to create a highly reliable, zero preventable harm patient care environment.

Overall, Phyllis McLellan's work experience demonstrates their commitment to patient safety, quality improvement, and leadership in healthcare organizations.

Phyllis McLellan has an extensive education history in the field of nursing. Phyllis obtained an Associate's degree in Registered Nursing/Registered Nurse and General Business from Lansing Community College in the years 1988 to 1993. Phyllis then pursued a Bachelor of Science (B.S.) in Nursing from Michigan State University from 1995 to 1997. Later, they earned a Master of Science (M.S.) in Nursing Education from Walden University from 2007 to 2009.

Phyllis McLellan has also obtained various certifications throughout their career. These include Certified Professional in Healthcare Quality (CPHQ) from the National Association for Healthcare Quality (NAHQ) in 2023, Think Reliability RCA workshop from ThinkReliability in 2022, Workplace Violence Prevention Officer from McLaren Greater Lansing in December 2022, Certified Trainer Disclosure of Unanticipated Outcomes from the Institute for Healthcare Communication in 2021, Just Culture from Outcome Engenuity LLC in 2018, Master Change Leader - Change Management from The Joint Commission in 2018, CPPS - Certified Professional in Patient Safety from the Institute for Healthcare Improvement/National Patient Safety Foundation in May 2015, CNOR(E) - Certified Nurse in the Operating Room Emeritus Lifetime Status from the Competency & Credentialing Institute (CCI) in 2004, Orthopedic Certified Nurse in July 1995, and Registered Nurse from the Michigan State Board of Nursing in 1993.