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Heather Franklin, CSM, PACE, is a governance specialist currently serving as the Assistant Corporate Secretary at MCIC Vermont, LLC since April 2023. Previously, Heather supported the CEO at Vantage West Credit Union as an Executive Assistant from May 2016 to April 2023, enhancing internal governance processes and facilitating executive operations. Experience includes roles as Executive Assistant and Office Manager at Certona, Marketing and Public Relations Specialist at Focus Displays, and Academic Support Coordinator at California State University San Marcos. Additional positions held include Accounts Receivable Specialist at Bridgepoint Education and Administrative Assistant at Safety Consultant Services, Inc. Heather holds a Bachelor of Arts degree in Public Relations and Marketing from Ashford University.