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Katherine Aiken is an experienced professional in customer success and educational technology, currently serving as the Manager of Customer Success at McGraw Hill Higher Education since October 2022. Prior to this role, Katherine worked as a District Strategy Consultant at Nearpod and held various positions at Eduphoria! Inc., including Account & Customer Engagement Manager and Product Specialist. Katherine's career also includes roles such as Instructional Technology Specialist at Information Transport Solutions and Training & Implementation Specialist at Eduphoria! Inc. Additionally, Katherine held management positions at Georgia Public Broadcasting and Discovery Communications, focusing on digital distribution and educational initiatives. Katherine holds a Bachelor of Arts in English from Vanderbilt University and a certification in Secondary English from Georgia State University, along with further education from The University of Georgia.