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Melissa W. is an experienced Application Support Analyst II at MCCi since November 2021, specializing in troubleshooting and resolving escalated support issues related to products such as Laserfiche and JustFoia. Previously held positions at Precision Document Imaging as a Software Support Engineer, where expertise included installation and user training for Laserfiche and OnBase products. Melissa's career at MCCi began in 2017, advancing from Support Technician I to Application Support Analyst I, demonstrating a strong ability to maintain client relationships and provide technical support. Earlier experience includes providing personnel services at the Agency for Health Care Administration. Melissa W. is currently pursuing a Bachelor’s degree in Computer Science at Florida International University, complementing an Associate of Arts degree obtained from Tallahassee State College.