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Marangely Ojeda-Morales is a skilled IT professional with extensive experience in technical support and customer service. Currently serving as a Business System Analyst and IT Support Specialist at McCarthy Tire Service since November 2021, Marangely effectively minimizes downtime through on-site and remote user support, achieving a customer satisfaction rate of 99%. Previous roles include Information Technology Help Desk Technician at DBi Services, where Marangely maintained a 98% customer satisfaction rate, and Consulting Agent at Geek Squad, noted for troubleshooting and achieving over 95% satisfaction. Educational qualifications include a Bachelor of Science in Information Technology from Western Governors University and an Associate of Science in Computer Security from Northampton Community College.