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Rich Webber has over 20 years of work experience, starting their career as a Manager of Operations at CarMax from 2002 to 2006. Rich then worked as a District Operations Manager at General Motors from 2007 to 2010. From 2010 to 2015, Rich held positions at Verizon Enterprise Solutions, including Manager of OEM Client Relations and Director of Customer Care.

In 2015, Rich joined Mercedes-Benz USA, where they had various roles. Rich started as a Senior Manager of Aftersales Business Development for Commercial Vehicles, responsible for implementing tools and programs to enhance customer satisfaction and increase dealer revenue. Rich then became the Director of Marketing, Product Management & Upfitter Management - Commercial Vehicles, focusing on new product development and brand strategy.

From 2021 to 2022, Rich served as the Director of Customer Services, Parts & Vehicle Logistics - Commercial Vehicles, leading teams and responsible for achieving $220 million in annual parts revenue. Currently, they hold the position of Director, Dealer Network Strategy & Performance at Mercedes-Benz USA.

Rich Webber attended the University of Central Florida from 2001 to 2003, where they studied Business, Management, Marketing, and Related Support Services. Prior to that, they attended Florida State University from 1999 to 2001, specializing in Marketing/Marketing Management, General.