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Ross Barclay is an experienced professional with a diverse background in customer experience, strategy, and business development. Currently serving as a Customer Experience Specialist at Bolton Clarke and Director at MBA Australasia, Ross has a strong commitment to enhancing MBA qualifications in Australasia. Previous roles include Experience Strategist at Pragmatic Thinking, where responsibilities included facilitating human-centered design workshops, and Customer Design Specialist at Bank of Queensland, focused on improving customer journeys through collaboration and research. Ross has also held managerial and analytical positions across various organizations, demonstrating expertise in business strategy, market research, and customer engagement. Educational qualifications include an MBA from QUT and a Master's in Business Psychology from the University of Queensland.