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Richard Burn is currently the Digital Services Manager at Mazars in the UK, overseeing teams responsible for development, projects, and service operations for various key services. With previous experience at The Law Society, St John Ambulance, BMI Group, and Care UK in various technical roles, Richard has a strong background in managing application services and leading teams to deliver solutions effectively. Additionally, Richard has demonstrated expertise in implementing best practices and methodologies like ITIL, Kanban, Agile, and Lean to ensure efficient service delivery.