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Gretchen Kelm is an experienced IT professional currently serving as the IT Application Analyst Team Lead at Mayo Clinic since November 2017, where previous roles included IT Sr. Application Analyst, Radiology Systems Analyst, and Information Technology Support Analyst. Prior experience includes a Service Desk Analyst position at C.H. Robinson, achieving an 87% first-touch resolution rate in ServiceNow tickets, and a significant tenure at the University of Colorado Denver, where responsibilities included managing an IT team and serving as interim Director. Gretchen holds a Master of Business Administration from the University of Colorado Denver and a Bachelor of Arts in English Education from St. Olaf College.