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Govinda Ganta is an experienced IT professional currently serving as a Principal Application Analyst at Mayo Clinic Healthcare since June 2020. Previous roles include Senior Technology Architect at Cognizant, where responsibilities included designing IVR applications for contact centers, and Senior Principal Engineer at Aspect Software, focusing on IVR product design and development. Govinda has a solid background in VOIP technologies, having worked as a Solution Architect at Comcast Cable and as a Lead Engineer at Cognizant, as well as a Consultant at Alcatel-Lucent. Educational credentials include a Master's Degree in Computer Applications and a Bachelor of Science in Mathematics, both from Acharya Nagarjuna University. Proficiencies include CCXML, VXML, and AWS.