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Kristen Braley Powell has a diverse work experience in various industries. Kristen started their career as a National Retail Account Executive at AT&T, where they managed national retail store accounts and drove sales through training, customer service, and events. Kristen then worked as a Telerecruiter at the American Red Cross, making outbound calls to schedule blood donation appointments and handling customer service calls. Kristen also served as a Vocational Case Manager at WORK Inc., assisting individuals with disabilities in preparing for work and providing case management. Kristen worked as an Administrative Assistant at DPG & Associates, where they handled administrative tasks, supported the CEO, and managed budgets. Kristen also worked as a Care Advisor at Springwell, Inc., managing a caseload of over 100 clients, coordinating home care services, and participating in discharge planning. Kristen gained experience in customer service as a Customer Service Associate for L.L.Bean. Kristen then worked at South Shore Elder Services as a Case Manager and later as a Home Care Supervisor, where they provided supervision and leadership for case managers, managed reports, and coordinated home care services for elders. Kristen also has experience in quality assurance and improvement, serving as a Quality Improvement Specialist for May Institute and later as the Director of Quality Assurance for People Incorporated. Currently, they hold the position of Director of Quality Improvement at May Institute.

Kristen Braley Powell obtained a Bachelor of Science degree in Psychology from Bridgewater State University, which they attended from 2008 to 2010. Prior to that, they attended Massasoit Community College from 2006 to 2008, although no specific degree or field of study is mentioned. Kristen also holds a certification in Adult and Pediatric First Aid/CPR/AED from the American Red Cross.