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Kellyanne Barboza-Penn is an experienced professional in residential services operations, currently serving as the Operations Director for Residential Services at May Institute since September 2023. Prior to this role, Barboza-Penn was the Director of Residential Services at the Commonwealth of Massachusetts from April 2016 to September 2023, and earlier worked as a Program Manager at BAMSI from September 2013 to April 2016, focusing on consumer care quality and program compliance. Barboza-Penn holds a Bachelor of Arts degree in Criminal Justice/Safety Studies from Curry College, earned between 2004 and 2008.