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Karen Mowery has over 30 years of experience in customer service and management roles within the telecommunications industry. Karen started their career at Cablevision as a Customer Care Supervisor, where they led a team of 14 agents and ensured high customer satisfaction. Karen then progressed to become a Customer Service Manager at Cablevision System, where they were responsible for overall customer experience and also managed the collections and MIS team. After that, they joined Comcast as a Customer Care Manager in the Chicago market, where they supervised a 400-seat call center and was selected to lead a specialized Same Day Team. Karen later became the Director of Customer Care at Comcast, before moving on to their current role as the Customer Service Director at MaxxSouth Broadband, where they oversee billing, repair, sales, and retention, managing a team of direct and indirect reports and driving the Customer First philosophy.

Karen Mowery attended St. Thomas Aquinas College from 1979 to 1980. During this time, they pursued a Bachelor of Arts degree in English/Communication. The information about their education beyond 1980 is not provided.