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Giang Pham is a skilled professional with diverse experience in technology and engineering. Currently serving as an Application Support Specialist at MAXX Potential since May 2022, Giang Pham monitors and troubleshoots technological issues utilizing IBM AS400, Hyland Onbase, and Footprint software, while also ensuring network server operations. Previously, as a SOC Analyst, Giang Pham conducted thorough investigations into phishing incidents, achieving a significant reduction in such threats. Additional experience includes working as a Plumbing Designer at ONeil Engineering Services, a Mechanical Design Engineer at RPI Industries, an Operation Administration Intern at Henrico County Public Utilities, and an Automotive Technician at Goodyear Auto Service Center. Giang Pham holds a Bachelor of Science in Mechanical Engineering from Virginia Commonwealth University.