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Laura Coatta Parsons serves as Managing Director at Maximus Federal Services, Inc. since November 2018, overseeing customer experience and business process growth strategy and operations. Previously, Laura held prominent roles including Senior Director at General Dynamics Health Solutions, where leadership in a successful proposal for the Centers for Disease Control and Prevention (CDC) was demonstrated, and Director at Cognosante, focusing on the expansion of Contact Center and Business Process Outsourcing. Additional experience includes directorial positions at MAXIMUS and research roles at Syracuse University. Laura's educational background includes a Master's in Public Administration from Syracuse University and a Bachelor's in Social Relations from Michigan State University, alongside key accomplishments in research and community health initiatives during tenure with the Peace Corps.