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Alon Shuchman is an experienced professional in service management and customer support, currently serving as a Compensation and Benefits Analyst at max מקס since January 2022, while also holding the position of Customer Service Team Manager at Leumi Card - MAX since January 2019. Previous roles include Head of Service at Kopell Group, where responsibilities encompassed three service departments, and Repair Centers Manager at ASUS, focusing on service quality for both consumer and commercial sectors. Alon has extensive experience in call center management, having established centers for both Samsung Mobile and ASUS. Previous positions include Knowledge Team Manager at Cellcom and Field Technicians Manager at 013 Netvision, with a strong emphasis on improving service and technical skills across teams. Alon's educational background includes a Bachelor's Degree in Social Sciences from the University of Haifa and an Engineer's Degree in Electronics and Computers from Rodman College.