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Shylynn Nicholas is currently the Director of Care Advocacy at Maven Clinic since January 2023. Prior to this role, Shylynn held various positions at Accolade, Inc. from June 2009 to January 2023, including Director of Product Management, Director of Process and Quality Assurance, Sr Manager of Operations, and Operations Manager. In these roles, Shylynn was responsible for strategy, execution, and delivery of products and services, managed large teams, improved operational processes, and ensured quality assurance. Earlier experience includes roles at Aetna Life Insurance Company, starting as a Customer Service Representative and progressing through roles such as Claims and Benefits Specialist, Benefit Content Analyst, and Claims and Benefits Supervisor.