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Bob Fischer is an accomplished professional with extensive experience in customer care and workforce management. Currently serving as the Director of the Customer Care Team at maurices since 2016, Bob has successfully developed and implemented new scripting and operational policies to enhance efficiency and ensure compliance with data regulations during the transition of contact centers. Previously, Bob held the role of Director of Workforce Management at Electronic Arts (EA) from 2014 to 2016, where effective communication with vendors facilitated proactive customer support strategies. Prior experience includes directing a 70-member workforce management team at Sears Holdings Corporation, focusing on budget management and performance analysis, and establishing quality evaluation mechanisms at Digital River. Bob holds a Bachelor of Arts in Management from Saint John's University.