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Sammy Chesser is an experienced professional in customer care and operational management, currently serving as the Director of Customer Care at Mattress Firm since September 2020. Previously held the position of Senior Consultant at CGI, where strategic growth solutions were developed for a global firm. At TMHP, Xerox State Healthcare, served as Customer Care Director, overseeing substantial operational management, and earlier as Contact Center Manager, focusing on performance improvement and team development. Managed daily operations as Divisional Manager at Landsafe, Inc., enhancing call center performance and implementing process improvements. Additionally, contributed to a family business, Chesser Auto Service Inc., as Vice President for 18 years. Sammy Chesser holds a degree from The University of Tulsa.