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Ellen Wilson is an experienced customer service professional with a strong background in relationship management and operations across various sectors. Currently serving as a Customer Service Representative at Matthews International since December 2019, Ellen successfully project manages custom bronze orders for wholesale clients in multiple regions while maintaining positive client relationships and managing customer portfolios in SAP. Previously, Ellen held the position of Office Manager at Pittsburgh Construction Management LLC, overseeing daily operations and marketing strategies. Additional experience includes roles as a Program Manager at St. Angela Merici Parish, focusing on religious education, and as a Tenant Relations Coordinator at Forward Management, where Ellen significantly boosted tenant satisfaction and occupancy rates. Early career experience includes a Customer Care Intern position at Lumos Networks, where Ellen honed skills in task management and data organization. Ellen holds a Master’s degree in Elementary Education and a Bachelor’s degree in Interdisciplinary Liberal Studies from James Madison University.