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Ellen Gildea has extensive experience in product management and customer service within the funeral industry. Currently serving as a Product Manager at Matthews International since April 1997, Ellen oversees the Funeral Resources Center, managing operations related to a national line of gift products, including stationery, jewelry, urns, and remembrances. This role encompasses customer service, data entry, purchasing, invoicing, billing, budgeting, product management, and vendor communication. Previously, Ellen held the position of Office Manager at William Slater & Sons Funeral Homes from February 1992 to April 1997, where responsibilities included staff scheduling, coordination of funeral arrangements, bookkeeping, and support for funeral directors. Ellen's educational background includes a Certificate from Bradford Business School and a Diploma from Bethel Park Senior High School.