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Henry H. has extensive experience in technical support and engineering roles, currently serving as a Support Center Agent at MTA Solutions since July 2021, and holding positions such as Business Support Agent and Support Center L2. Prior experience includes a role as FS Engineer III at Enhanced Veterans Solutions, Inc. from November 2023 to September 2024, and a Team Lead position at SAIC from March 2020 to November 2023, focusing on systems administration for USAF Windows systems, as well as troubleshooting and support. Henry has also worked as a Lead Field Technician and Support Center Agent at various organizations, including Matanuska Telephone Association and GCI General Communication, Inc., where responsibilities included managing technical support teams and ensuring effective problem resolution. Currently pursuing a Bachelor of Science in Information Technology with a focus on Network Operations and Security from Western Governors University, expected to graduate in December 2024.