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Albert Hernandez is a Help Desk Technician at Masuda Funai, where responsibilities include responding to IT-related requests and managing equipment deployment since May 2023. Prior experience includes operating as a self-employed Computer Repair and Consultant from October 2020 to May 2023, diagnosing software and hardware issues, and performing functionality testing. At H&M, from August 2019 to April 2023, Albert served as a Customer Support Chat Agent, assisting customers with technical issues and documenting case details through CRM software. Earlier, as a Sales Associate at J.Crew from August 2018 to August 2019, responsibilities included training new associates and managing inventory. Albert holds a Bachelor of Arts in Game Programming from Columbia College Chicago.