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Reggie Hanson is an accomplished professional with extensive experience in customer success management and support for the higher education sector. Currently serving as an Enterprise Customer Success Manager at MasterClass since 2023, Reggie previously held the position of Senior Customer Success Manager at LinkedIn from 2015 to 2023, where responsibilities included managing customer success strategies for over 70 higher education institutions and supporting 160 clients in the education and government sectors. Reggie’s career began at Lynda.com as a Client Services Coordinator, focusing on customer retention and account management. Before transitioning into the tech and education sectors, Reggie worked as a Licensed Optician at Goleta Valley Optical from 2005 to 2014. Reggie holds a Bachelor of Science in Biology from the University of California, Merced, obtained in 2013.