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Cassie Schneider is a seasoned professional with extensive experience in customer success, operations management, and team leadership across various companies. At MasterClass, Cassie holds multiple roles, including Mid Market Customer Success Manager and Enterprise Renewals Manager, demonstrating a strong focus on customer experience and operational excellence while achieving a CSAT of 97%. Previous experience includes leading international trips at Backroads Inc., managing client onboarding and retention, and driving employee performance improvements. Cassie's diverse skill set spans user retention strategy, project coordination in sustainable energy efforts, and operational management within the clean technology sector, supported by a Bachelor's degree in Environmental Studies and Geography from the University of Colorado Boulder.