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Deepa Ramannagol is a seasoned IT professional with extensive experience in information security and IT service management. Currently serving as Lead Information Security Operations Analyst at Mastercard since November 2018, Deepa specializes in developing and implementing Incident, Problem, and Change Management processes using the ITIL/ITSM framework to enhance user satisfaction. Previous roles include Senior Analyst at Mastercard, where responsibilities included end-to-end support for various infrastructure environments and change management, Sr Software Engineer at Tech Mahindra focusing on production server health checks, Project Engineer at Wipro Limited involved in the software development life cycle, and Tech Support Engineer at Infosys addressing user queries and maintaining service standards.