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Cosmin Pancu is a Business Process Reengineering Analyst at MassMutual Romania, specializing in seamless transitions to improved collaboration tools and data analysis using PowerBI and Excel. In addition, Cosmin serves as the Web3 Marketing & Community Lead, where expertise in NFTs and crypto gaming has driven successful project launches and community engagement across various platforms. Previous roles include Customer Success Manager positions at ThoughtSpot and PTC, focusing on account management and customer satisfaction, as well as technical roles at Microsoft, Travco Corporation Ltd., Oracle, and SCC, where skills in support and problem resolution were developed. Cosmin holds an Engineer’s Degree in Automation and Computers from Gheorghe Asachi Technical University of Iași.