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Laconia Strothers possesses a robust background in customer service and career counseling, with experience at the Commonwealth of Massachusetts as a JSR -1 Limited Duration, where responsibilities included answering inquiries from claimants and employers and assisting with claims processing from April 2020 to June 2023. Prior roles include serving as a Career Counselor at The Career Place from December 2017 to April 2019, conducting mandated seminars and providing essential employment and education information, and working as an Administrative Aide at The Resource Connection, Inc. between September 2015 and December 2017, assisting Boston Housing Authority officers with scheduling and phone triaging. Laconia Strothers holds a Bachelor's degree in Human Services from Springfield College and an Associate of Science in Office Management/Administration from Gibbs College-Boston.