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Tom Jackson has extensive experience in IT operations support, ServiceNow consultancy/administration, process/service design, and 24-hour support roles. Tom has held key roles in different companies such as Director, Senior ICT Projects Engineer, and Lead Environment and Delivery Manager. Tom's responsibilities have included managing teams, scoping and configuring ServiceNow, and actively participating in enterprise architecture changes. Additionally, Tom has experience in SQL DBA, configuration management, and project work related to IT infrastructure.