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Alva Lorenza currently serves as a Guest Service Agent at Mason Pine Hotel, overseeing a team of 15 agents to ensure exceptional guest service and operational efficiency. Previously, Alva held the position of Front Office Supervisor at The Green Peak ARTOTEL Curated, managing a team of 5 and enhancing service standards through effective training. Experience includes roles as a Guest Service Agent in a pre-opening team and Front Desk Agent at Hotel Gerbera, with responsibilities ranging from guest check-ins to handling inquiries. Alva began a career in retail as a Store Supervisor at Freedom Clothing and has experience as a Store Associate at PeterSaysDenim, along with initial hospitality work as a Daily Worker Waiter at Taman Safari Indonesia. Educational background includes attendance at SMA PGRI 1 KOTA BOGOR.