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latifa pule has extensive experience in customer service and administration roles. latifa worked as a CALLCENTER AGENT(TEAMLEADER) at Orinoco Call centre from January 2001 to November 2004. Following that, latifa joined Mascom Wireless in November 2004 and currently holds the title of Business Support Technical Agent. In this role, latifa resolves queries, escalates issues, responds to customer inquiries through various channels, and assists with testing new products. Additionally, latifa also worked as a customer care executive, focusing on query resolution and customer operations.