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Shawn Stephan currently serves as the Senior Technical Lead and IT Systems Administrator at Maryland Auto Insurance since April 2023. Prior experience includes a role as a Technical Support Senior Advisor at SonicWall, where guidance was provided to over 500,000 enterprise and government clients in configuring various network interfaces. Shawn also worked as a Senior IT Support Specialist at Shepherd Electric Supply, improving Office365 security measures and automating IT processes for over 300 users. Additional experience encompasses roles in IT support and analysis across several organizations, demonstrating a consistent focus on enhancing network efficiencies and user support. Education was completed at Harford Community College between September 2016 and June 2018.