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Katharina Johanna Lederer is an accomplished professional with extensive experience in customer service and sales management. Currently serving as Senior Manager of Sales Force Development & Customer Services at Mary Kay Cosmetics since August 2020, Katharina oversees two departments, managing a team of 37 individuals. Prior to this role, Katharina excelled as Manager of Customer Services, leading a multilingual team focused on customer support in Germany, the Netherlands, and Switzerland. With a strong background at Amway, Katharina has held various managerial positions, including Manager of Young Leader Strategy, where innovative customer engagement strategies were developed. Educational qualifications include a M.A. in German Studies, History, and Educational Science from Ludwig-Maximilians-Universität München.