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Ricardo Francisco is an experienced IT Manager with a strong background in system reliability, network administration, and infrastructure management. Currently serving at Martinhal Family Hotels & Resorts, Ricardo oversees the integration and maintenance of IT systems, ensuring their availability and security. Previous roles include IT Manager at Cascade Wellness Resort, where responsibilities spanned IT infrastructure and telecommunications, and Information Technology Specialist at CONCEPTEK, LLC, focused on customer support and technical problem resolution. Early career positions included training and e-commerce support at DHL Express Portugal and IT Technician roles handling systems maintenance at MHD - Serviços e Sistemas Informáticos, Lda. and Grupo Onyria. Ricardo's extensive expertise encompasses a variety of technologies, including Cisco systems, IP-based solutions, and multimedia systems, contributing to overall operational efficiency in hospitality and service sectors.