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Kim Leistner Root's work experience includes being the Director of Experience & Communications at Springfield Clinic since April 2022. In this role, they lead the internal communications and patient experience team, delivering concise communications to providers and employees. Prior to this, Kim served as the Senior Manager of Experience & Internal Communications at Springfield Clinic from August 2020 to April 2022, where they were responsible for corporate communications and the development of the Patient Experience team.

Before joining Springfield Clinic, Kim was the Founder & Owner of SpringfieldMoms.org, an online resource and social network, from November 2004. Kim managed operations, staff, advertising sales, and public relations for the company.

Kim also served as the Director of Patient Experience at Prairie Cardiovascular Consultants, Ltd. from February 2019 to August 2020, where they were responsible for delivering service excellence to patients and developing strategies to improve the patient experience at multiple clinic locations.

In addition, Kim has experience working as a Market Development Consultant for a digital learning company, a Executive Brand Manager and Market Development Manager at McGraw-Hill Education, a Senior Account Manager at Cengage, a Consulting Editor at Cengage, a Regional Sales Manager and District Sales Manager at Thomson Learning (now Cengage), an Acquisitions Editor at Thomson Learning, and a Sales Representative at Pearson Prentice Hall.

Kim Leistner Root attended Texas Christian University from 1989 to 1991, but did not earn a degree or study a specific field. Kim then went on to the University of Illinois Urbana-Champaign, where they obtained a Bachelor of Science (BS) degree in Broadcast Journalism from 1991 to 1993.