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Jess Moss serves as the Director of Hotel Content Strategy and Operations at Marriott International, overseeing digital content strategy for the global Hotel Website team, which encompasses over 8,000 hotels across 30 brands. With extensive experience in content strategy and editorial management, Jess has held various leadership roles at Marriott, including Director of Member & Guest Communications and Senior Manager of Editorial Strategy, where responsibilities included developing editorial strategies, managing digital storytelling, and optimizing content distribution. Prior to Marriott, Jess was Creative Director for Marriott Rewards at Yes Lifecycle Marketing and held editorial positions at AOL, MapQuest, and Fodor's Travel. Jess also operates as a Freelance Writer and Content Strategist through Jess Moss Travel, contributing to notable travel brands such as Conde Nast Traveler, and possesses a BA in English and History from Georgetown University, alongside additional education in User Experience Design.