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Carlos Leandro Marcelo has extensive experience in various managerial roles related to customer service, operations, and quality assurance across multiple companies. Carlos Leandro has managed teams both onshore and offshore, implemented quality assurance structures, and improved operational efficiency. With a background in economics from the University of Santo Tomas, their expertise lies in managing day-to-day performance, implementing processes and procedures, and analyzing data to improve overall performance in the communication and customer service industry.