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Dhruvam Misra is a seasoned professional with extensive experience in global operations, account management, and customer service within the telecommunications and hospitality sectors. Currently serving as Senior Vice President of Global Operations at MarketStar since November 2021, Dhruvam has previously held significant roles at Regalix, HCL BPO, and Convergys, where strategic account and operational excellence were paramount. With a career spanning over two decades, Dhruvam has demonstrated expertise in managing large teams, achieving key performance indicators, and enhancing customer satisfaction across various industries, including a background in hotel management. Educational credentials include a specialized program in Sales Force Effectiveness from the Indian School of Business, alongside a B.Com. from Delhi University and a diploma in Hotel Management.