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Erica Palumbo has a diverse range of work experience. Erica currently works as a Customer Success Manager for MarketMan, where they focus on SMB and mid-market clients. Prior to their current role, Erica worked as a Customer Success Manager at Cymbio for two years.

In 2019, Erica worked as an Ecommerce Account Manager at Melissa Shoes USA, where they managed the onboarding process for ecommerce accounts and spearheaded customer success with third-party platforms.

From 2016 to 2019, Erica worked as an Account Executive at Trebbianno LLC, where they analyzed sales, presented product lines to buyers, and built strong relationships with clients.

Before that, Erica worked as an Account Executive at Accessories That Matter, Ltd, where they developed brand and industry knowledge, communicated with retail clients, and built relationships with over 200 shops.

Erica also has experience in customer support and sales, having worked as a Customer Support/Sales Representative at JLM Couture. Erica has also worked as an Assistant at David Milosevich Casting & Consulting, where they helped organize and maintain casting calls.

Erica'searlier experience includes working as a Junior Booker at MAJOR MODEL MANAGEMENT, where they assisted various departments, negotiated terms and rates for jobs, and coordinated test shoots for models.

Additionally, Erica has experience in sales and customer service roles, having worked at Krause's Homemade Candies and as an intern at Good Housekeeping Magazine. At Krause's Homemade Candies, they provided one-on-one customer service, managed cash transactions, and assisted with ordering and budgeting. At Good Housekeeping Magazine, they interned in the fashion closet, assisting with maintaining the closet and completing various tasks.

Erica Palumbo earned a Bachelor's degree in Fashion Merchandising from IED MODA LAB in 2012. Prior to that, they completed a Bachelor of Business Administration (BBA) in Marketing at LIM College from 2008 to 2012.