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Caitlin Smith has a diverse work experience in the healthcare industry. Caitlin is currently the Director of Clinical Operations at Marker Learning since 2022. Prior to that, they worked at Origin from 2019 to 2021, where they held the position of Head of Operations. In this role, they managed various functions including CX, Operations, Billing & Collections, and Facilities, and oversaw the expansion of the company from a single LA location to multiple locations throughout California. Caitlin also established the company's telehealth program and successfully scaled it nationwide within the first year. At Origin, they also served as an Operations Manager, responsible for day-to-day operations, creating operational playbooks, and implementing new CRM and EHR systems for compliance and efficiency.

Before joining Origin, Caitlin worked at CITYMD from 2012 to 2019. Caitlin held multiple roles during their time there, including Regional Manager, Site Manager, and Assistant Site Manager. As a Regional Manager, they spearheaded the expansion into the Northwest market, ensuring a patient-centric care experience and effectively managing operations for 8 locations. Caitlin also managed joint venture partnerships and aligned strategic goals to meet partner needs. As a Site Manager, Caitlin successfully oversaw all operations at an urgent care center, including the implementation of a new electronic health record system across 70+ locations. In their role as an Assistant Site Manager, they were responsible for daily operations, inventory management, and tracking KPIs.

Overall, Caitlin Smith's work experience highlights their expertise in operations, strategy, expansion, and implementing new systems in the healthcare industry.

Caitlin Smith has a Bachelor of Science degree in Business from Penn State University.