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Ryan Heberling has extensive experience in the field of information technology and customer care. Ryan is currently the Director of Customer Care at Maricopa Community Colleges since March 2020. Prior to this, they worked as the Director of User Services at Ellucian from January 2018 to March 2020. Ryan also served as the Assistant Director of College of Engineering IT at the University of Delaware from October 2013 to January 2018. Before that, they worked as an IT Support Specialist III at Pennsylvania State University - College of Liberal Arts from September 2012 to September 2013 and at Penn State Smeal College of Business from August 2006 to August 2012. Ryan started their career as an In Home IT Support Specialist at Circuit City from May 2005 to August 2007.

Ryan Heberling completed their education at the University of Delaware, where they obtained a Master of Business Administration (MBA) degree in Business Administration in 2016. Prior to that, they earned a Bachelor of Arts (BA) degree in Sociology from Penn State University in 2006. Additionally, they obtained an Associate of Arts (AA) degree in Letters, Arts, and Sciences from Penn State University in 2004.