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Pallavi Ahuja is an accomplished professional with extensive experience in operations and customer experience management, currently holding the position of Head of Operations and Customer Experience at Marcura since June 2011. Pallavi has advanced through various roles at Marcura, including Group Customer Experience Manager, Group HR and Training Manager, and Human Resources Manager. Prior to Marcura, Pallavi worked at Aricent as a Senior Associate in Sales APMEA, at MakeMyTrip as a Relationship Manager in Corporate Sales, and at Thomas Cook India Limited as a Sales Executive in Corporate Travel. Pallavi holds a Post Graduate Management degree in Travel from Sri Venkateswara College, Delhi University, and a Bachelor's degree in Sociology from Delhi University.