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Jed Suarez is a seasoned professional in technical support and AI architecture with extensive experience in providing customer support and developing chatbot solutions. Currently serving as a Technical Customer Support Representative at Inverite Insights Inc. since April 2023, Jed previously held positions at Comm100 from April 2018 to March 2023, where responsibilities included designing and developing conversational chatbots, analyzing customer needs, conducting performance testing, and providing training on chatbot functionality. Prior roles included being a Senior Technical Support Analyst and a Help Desk Specialist, where Jed supported enterprise and small to medium-sized businesses by addressing complex technical issues and ensuring customer satisfaction. Educational credentials encompass a Bachelor's Degree in Information and Communications Technology Management from De La Salle University and A+ Certification Preparation from the British Columbia Institute of Technology.