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Susan Ganira has over 15 years of work experience. Susan is currently working as a Team Lead, Customer Service at Mara since June 2022. Prior to that, they worked at Savannah Cement Limited from January 2020 to July 2022 as a Customer Experience Coordinator. In this role, they were in charge of the customer experience team, contact centre team, and part of the strategy development team in the Commercial department. Their responsibilities included implementing strategies to improve customer satisfaction, optimizing customer experience, and mapping customer journeys.

Before their role at Savannah Cement, Susan worked at Savannah Cement from December 2017 to December 2019 as a Customer Experience Executive. Susan was responsible for handling and managing customer inquiries and complaints, ensuring timely resolution and high customer satisfaction.

Prior to that, Susan worked at KCB Bank Group. Susan held positions such as Operations Manager from January 2015 to March 2016, Assistant Operations Manager from January 2013 to December 2014, and Graduate Management Trainee from December 2007 to December 2012.

Susan Ganira completed their Bachelor of Science (BSc) degree in Mathematics and Statistics from Jomo Kenyatta University of Agriculture and Technology. Susan studied at the university from 2002 to 2006. In addition to their degree, Susan also holds a Certification in Operations Management, but further information regarding the institution, obtained month, and obtained year is not available.